There are few places that make for a more beautiful place to take in the sunrise or set than on the deck of your room at the Prestige. The theme rooms are fun and maybe a bit cramped as they have a Jacuzzi tubs in them which is a great way to spend part of the evening. The rest of the rooms are equipped with both shower and bathtub, which for us is a must have.
Our stay was lovely from the moment we arrived. Friendly and engaging service, a spacious and comfortable room and a gorgeous view of the lake. Located right downtown, it was the perfect home base for our trip to the Shuswap. It was also pet friendly which is always very much appreciated. A special thank you to Haley who went over and above to make our stay wonderful, as well as to Jordan at the Front Desk who was very accommodating. We will be back!
Our first room had no heating and the power in our room kept going out, we were happy when we got to a second room that was supposed to be our replacement room but when we unrolled the sofa bed there was vomit everywhere that wasn’t clean and the whole room was contaminated so they moved us back to our old room and at this point we have been running around for two hours. We had no heat and no power, they did not maintain their rooms properly. I’m my opinion I think this is the worst hotel I have ever been in. I stay in multiple different hotels every year and this has to be the worst even though it is rated higher than other don’t trust the ratings.
We attended a family wedding and stayed the Thanksgiving weekend at the Prestige Harbourfront, where the Reception dinner was held. I looked up their website to see what facilities were available. Then I saw comments from recent visitors, who weren’t happy. So we were expecting a bad experience, too. However, the faculty was very clean, the staff were very friendly and couldn’t have been more accommodating. All the issues mentioned in previous postings have been dealt with, under a new General Manager. BTW: The Reception Banquet was excellent.
I chose this hotel because of it's setting in the city immediately next to the city wharf, park and wetlands elevated walk. The setting was everything I'd hoped for on night one of my trip in the Shuswap and Okanagan. Prestige Inns are a brand I like a lot. I choose them if they are in the city/town on my route. This one isn't quite up to the standards of the others I've stayed in. Start with my "welcome" to the hotel and the incorrect rate - not what I'd been quoted. It took a bit of work to get the young woman to understand that increasing the rate was not acceptable. I had the email ready to show her when she decided she could, afterall change the rate to the one I'd been promised by phone. Then the total didn't add up - she says it includes a $50 deposit on my credit card in case we eat or use any additional services at the hotel. (it did come off at checkout but that left a bad taste in my mouth - so we didn't use any additional services) I've noticed that once I've had a bad experience in a hotel, I start to notice other deficiencies. I suppose it is natural to become more vigilent. The room itself was alright if you didn't look closely at the bad cracks in the floor of the bathroom and the messy patch job on the shower stall. Everything was just a bit tired. Our waterfront window was over a poorly-kept roof so the view was a bit in the distance (but it was stunning!) and we were able to open the window at night for air. (always appreciated and especially nice in places where we face away from highways) I did appreciate having a fridge with a working freezer and a good sized shower. Not sure if I'd go back to this property. Salmon Arm is such a lovely little town with all kinds of treasures (natural and man-made) to explore.…